Refund and Returns Policy

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At i4u Logistics (PTY) Ltd trading as i4u Group (“we,” “us,” or “our”), we strive to provide our customers with high-quality products and excellent service. However, if you are not entirely satisfied with your purchase, we’re here to help. This policy outlines the terms for returns and refunds applicable to purchases made through our website www.i4ugroup.com

1. Returns

You have 5 days to return an item from the date you received it, provided the item meets the following criteria:

  • The item must be unused, in the same condition that you received it, and in its original packaging.
  • Proof of purchase (order number or receipt) must be provided for all returns.

2. Non-returnable Items

Certain items are exempt from being returned. Non-returnable items include:

  • Perishable goods include but not limited to: (Disposable vapes, E-Liquids & edible products)
  • Intimate or sanitary products
  • Hazardous materials or flammable liquids/gases
  • Downloadable software products or digital goods
  • Gift cards

3. Return Process

To initiate a return, please follow these steps:

  1. Contact our customer support team at info@i4ugroup.com to notify us of your return and provide proof of purchase.
  2. We will provide instructions on where to send your item and any additional steps required.
  3. Once we receive your item, we will inspect it to ensure it meets our return criteria. You will be notified of the status of your return after inspection.

4. Refunds

If your return is approved, we will process your refund within 3-5 business days. Refunds will be issued to your original method of payment. Please note that it may take some time for your bank or credit card provider to process and post the refund to your account.

Late or missing refunds:

  • If you haven’t received your refund within the specified timeframe, first check your bank account or contact your credit card company, as processing time may vary.
  • If you’ve done this and still have not received your refund, please contact us at info@i4ugroup.com

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at info@i4ugroup.com. Exchanges are subject to stock availability.

6. Shipping Costs for Returns

  • You will be responsible for paying for your own shipping costs for returning your item unless the return is due to our error (defective or incorrect item received).
  • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund (if applicable).

7. Contact Us

If you have any questions about our Refund and Returns Policy, please contact us at:

i4u Group
Email: info@i4ugroup.com
Phone: +27 10 597 3359